Hindustan Petroleum Corporation [HPCL] — online payment issue

Address:

Bangalore, Karnataka, 560078

I booked gas cylinder refill lastweek (12th of feb) through hp gas app and
Payment had been done, but in refill history it's not showing any data and
We didnt recieved any confirmation sms. Nor amount has transferred to bank
Account.

Update from bank

Dear mr. Umesh,

This is with reference to your email regarding the bill payment.

We wish to inform you that, we have received the confirmation from the payment gateway as the bill payment was forwarded to the merchant successfully.

We request you to please refer the below bill payment details :

Atrn :[protected]

Merchant order no :[protected]

Transaction date : 10-feb-2018 10:29

Transaction amount: 731.00

Posting amount : 739.60

Transaction status : transaction paid out

Operating mode : domestic.

We request you to please check with the biller regarding the transaction status.

We thank you for your patience.