[Resolved]  Hindustan Petroleum Corporation [HPCL] — payment deducted online, cylinder not booked

Address:

New Delhi, Delhi, 110059

Payment was done through UPI as per their website but cylinder was not booked. Now its been 5 days, they have not processed the refund. Also they closed my first complaint without resolving it with the comments "Issue has been resolved as confirmed by you", which I never confirmed.

I've already raised complaint twice on the complaint website.

First complaint number: CAS-57139-P7N6C8
Second Complaint number: CAS-59352-W2X0M5

First complaint was closed without the resolution and my confirmation. Second complaint is still active.

Issue is that, I was trying to book a cylinder online and made the payment online through UPI. After the payment was done, cylinder was not booked. When I raised the complaint, someone from the agency called and informed that the amount will be refunded after sometime but its been 5 days now and no refund has been received.

Attached is the screenshot of the payment confirmation. Can you please help me with this?

Their chat support is useless.. I was never connected to any executive on [protected]