[Resolved] Hindustan Petroleum Corporation [HPCL] — payment done, but not received refund
Mumbai, Mumbai City District, Maharashtra, India
AsAsmita Bhosale on Sep 26, 2018
Still there is no response from your end.
Please find below message received from hp for payment:
Hpgas bkngno 578830 con 631433 bkng clrd 17. Sep.2018 asu agency otp 1689 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill.
I have done the payment on 20-sep-18 pfb message for reference:
Dear customer, txn of inr 809.71 using credit card xx3008 done at citrusp*pushpam on 20-sep-18. Avbl cr lmt:inr 12, 136.64. For dispute, call [protected].
The amount has been debited from my credit card and our merchant did not received the amount. Also bank refused to refund the same amount as amount has been received by hp.
This is not acceptable, required your urgent attention on the same and refund the same amount.
Complaint marked as Resolved Dec 2, 2018
Below msg received after payment confirmation:
You have initiated a txn of INR 809.71 at HPCL on ICICI Bank Card 3008. OTP is 243808. DONT SHARE IT WITH ANYONE. BANK NEVER CALLS TO VERIFY OTP.
Also, screen shot attached already.
[Sep 26, 2018] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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+91 22 2286 3900
+91 14 1274 0087
Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020