[Resolved] Hindustan Petroleum Corporation [HPCL] — payment done, but not received refund

 
4 Reviews
Mumbai, Mumbai City District, Maharashtra, India
 Asmita Bhosale on Sep 26, 2018
Dear team,

Still there is no response from your end.
Please find below message received from hp for payment:

Hpgas bkngno 578830 con 631433 bkng clrd 17. Sep.2018 asu agency otp 1689 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill.

I have done the payment on 20-sep-18 pfb message for reference:
Dear customer, txn of inr 809.71 using credit card xx3008 done at citrusp*pushpam on 20-sep-18. Avbl cr lmt:inr 12, 136.64. For dispute, call [protected].

The amount has been debited from my credit card and our merchant did not received the amount. Also bank refused to refund the same amount as amount has been received by hp.

This is not acceptable, required your urgent attention on the same and refund the same amount.

Thanks

payment done, but not received refund
Complaint marked as Resolved Dec 2, 2018
Below msg received after payment confirmation:
You have initiated a txn of INR 809.71 at HPCL on ICICI Bank Card 3008. OTP is 243808. DONT SHARE IT WITH ANYONE. BANK NEVER CALLS TO VERIFY OTP.

Also, screen shot attached already.

Complaint Status


[Sep 26, 2018] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
Updated by Asmita Bhosale, Jan 27, 2019
There is no update on older complaint and no resolution. Even refund is not done..
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

My gas subsidy is not being deposited in my axis bank a/c name. Shaikh mohmad Salim. A/c no. [protected]. Please link my bank account and aadhar to gas subsidy as it is not in government npa
Sir plz resend myhpgas email activation link my email id [email protected]
Without any resolution on my refund, how can you mark as resolved????

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    2%
    Complaints
    2710
    Pending
    0
    Resolved
    48
    phone
    +91 22 2286 3900
    +91 14 1274 0087
    location
    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
    Hindustan Petroleum Corporation [HPCL] - payment done, but not received refund