[Resolved]  Hindustan Petroleum Corporation [HPCL] — payment done, but not received refund

Address:Mumbai City, Maharashtra, 400067
Website:www.consumercomplaints.in/new_complaint

Dear team,

Still there is no response from your end.
Please find below message received from hp for payment:

Hpgas bkngno 578830 con 631433 bkng clrd 17. Sep.2018 asu agency otp 1689 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill.

I have done the payment on 20-sep-18 pfb message for reference:
Dear customer, txn of inr 809.71 using credit card xx3008 done at citrusp*pushpam on 20-sep-18. Avbl cr lmt:inr 12, 136.64. For dispute, call [protected].

The amount has been debited from my credit card and our merchant did not received the amount. Also bank refused to refund the same amount as amount has been received by hp.

This is not acceptable, required your urgent attention on the same and refund the same amount.

Thanks
+1 photos
Was this information helpful?
No (0)
Yes (0)
Dec 2, 2018
Complaint marked as Resolved 
Below msg received after payment confirmation: You have initiated a txn of INR 809.71 at HPCL on ICICI Bank Card 3008. OTP is 243808. DONT SHARE IT WITH ANYONE. BANK NEVER CALLS TO VERIFY OTP. Also, screen shot attached already.
Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
Jan 27, 2019
Updated by Asmita Bhosale
There is no update on older complaint and no resolution. Even refund is not done..
Complaint comments 

Comments

My gas subsidy is not being deposited in my axis bank a/c name. Shaikh mohmad Salim. A/c no. [protected]. Please link my bank account and aadhar to gas subsidy as it is not in government npa
Sir plz resend myhpgas email activation link my email id [protected]@gmail.com
Without any resolution on my refund, how can you mark as resolved????

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hindustan Petroleum Corporation [HPCL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    3735
    Pending
    0
    Resolved
    1528
    Hindustan Petroleum Corporation [HPCL] Phone
    +91 22 2286 3900
    +91 14 1274 0087
    Hindustan Petroleum Corporation [HPCL] Address
    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
    View all Hindustan Petroleum Corporation [HPCL] contact information