[Resolved]  Hindustan Petroleum Corporation [HPCL] — Reminder for notice to hpcl customer care( indian consumer complaints forum ticket id 2824294 dt. 02/03/2021,2823273 dt, 28/02/202

Sub.: Complain that booking for HP gas connection no- 600414 (M/S Shriram distributor), Purba Bardhaman, West Bengal was done on 6th october, 2020 & amount Rs.642 was debited & transaction was successful. But cylinder was not booked but Rs.642 was debited & not refunded till now

Sir/Madam
I, bappaditya chaudhury, purba bardhaman, west bengal like to complain that booking for hp gas connection no- 600414 (M/S Shriram distributor), Purba Bardhaman, west bengal was done on 6th october, 2020 & amount rs.642 was debited & transaction was successful. But cylinder was not booked but rs.642 was debited & not refunded till now.According to the demand of durgapur regional officer (m-[protected]) & also the hp gas distributor, burdwan there was no payment to their account & they told me to communicate with bank’s branch. But both Sbi branch with Sbi complaint no. (ticket no. [protected]) & H.P. Company complaint department informed me with resolution e.g. The case no:- cas-510787-R9L3C8 as---“Dear HPClLCustomer, your online payment transaction number[protected] was successful.So we are requested to you kindly visit your hp gas distributor agency collect the refund and this is your transaction utr number: SBIN[protected] and paid out date 07/10/2020 share your distributor.So we are closing this complaint.”SBI complaint with ticket no.-[protected] stated that transaction was successful & contact merchant transaction if require. But till Rs. 642 was not refunded by gas distributor agency & there is no any steps to resolve the matter. Again i am very surprised to see the bank statement of shriram gas agency, Burdwan, WB there were no record of two different successful transactions of on 6th october, 2020 whose paid out 7th october, 2020 according to hp gas company complaint department and another successful transaction of amount rs. 634 was on 5th november, 2020;the gas was booked & already delivered on 6th november, 2020.

Transaction ref no.:[protected]igajooohw2 dt.6th oct, 2020
transaction utr number: sbin[protected] and paid out date 07/10/2020(7th october)
passbook transaction no[protected]
necessary documents for successful transaction are attached below
please take necessary steps as soon as possible.

Since there is no any steps to resolve the problem from 6th october, 2020 this complaint is forwarded to both consumer affairs department of State & Central Govt. & Indian consumer complaints forum had taken the matter by providing notice to HPCL customer care( Indian consumer complaints forum ticket id 2824294 dt. 02/03/2021, 2823273 dt, 28/02/2021 .)

thanking in anticipation,

yours faithfully,
dated: 25th march, 2021 sd/- bappaditya chaudury
contact-[protected]/[protected]

enclosures:
1. Successful transaction documents
2. Hp gas complaint department resolution
3. Sbi bank complaint resolution