Hindustan Petroleum Corporation [HPCL] — transfer request of my gas connection mistaken for surrender request by the employee and then inappropriate behaviour was shown by the employee.

Address:

10, Bosepara Road James Long Sarani Maa Tara Apartment, Kolkata, West Bengal, 700008

I was not delivered gas cylinders for the past 2 months despite booking. My bookings were cancelled by them after a long time without any information. So i submitted an application for transfer of my gas connection to indane gas agency. Despite having given an application for transfer, the employee surrendered my connection and also deducted ₹350 from my deposited cash as i could not submit my previous gas regulator. When i told the employee that she had done a mistake regarding my application as it was for transfer but she surrendered my connection then she misbehaved and told me to do whatever i can but now that she has done a mistake it can't be changed. After telling her multiple times to make a transfer paper according to my previous consumer number, she made transfer papers for a new connection due to which instead of ₹1400 i had to submit ₹3345 as the deposit money for new connection. All this took 10 days and i had to visit the gas agency multiple times by taking leave from my work and face the misbehavior of the employee. This mentally and physically harassed me. Kindly look after the matter if this is the right way of transferring my gas connection