Hindustan Petroleum Corporation [HPCL] — Unfair Trade Practices

I have booked a cylinder on 9 August from H.P Gas. On 10 August I received a message from the company that the cylinder has been delivered & I need to pay an amount of Rs. 853/- only. I called the agency that the cylinder has not been delivered but I got the delivery message. The agency told that it was because my bill has been generated & that the cylinder would be delivered in a few days.

On 17 August the cylinder was delivered but they charged me Rs. 880/- for the same. They had generated a new bill for a completed order just to extort more money using unfair trade practices. If the bill has been already generated then why the need to generate a new bill. And if the procedure is to generate a bill on the same day of delivery then why generate it earlier.

This is not the first time such a thing has happened & that's why I have raised this grievance. They deliberately delay the time of delivery so as to find excuses to extort more money for an already completed transaction. Such acts do come under unfair trade practices but due to the smaller monetary value people don't take the pain to pursue further & thus such agencies make huge profits by extorting small amounts from several people.

This causes more burden on the people with limited income but have to pay such high prices when even the subsidy is also being wrongfully denied.