Hindustan Petroleum Corporation Limited — REGARDING NON DELIVERY OF FILLED HP GAS CYLINDER

Respected Sir, Myself is Varinder Kumar and having consumer No.504994. I would like to write here that I have booked my HP Gas Cylinder on 14.02.2015 vide No.248657 with Kalkaji Gas Agency, Pinjore (Haryana). But I regret to inform you that about 2 months have passed, the above agency is failed to deliver me filled Cylinder as on today. I have already requested so many times over phone as well as personally, the person sitting in their office given only wrong assurance to the customers. Government has announced that customer has a right to get 12 cylinders in a year, but agency is not issuing the 12 cylinders to their customers. This is not a first time, I have never received any cylinder without lodge a complaint. Now two months have passed & till date they have not delivered the filled cylinder to me. After my booking the cylinder, they have issued so many cylinders to others. I also mention here that INDANE Agency, Kalka is delivering the cylinders to their customer after booking within 3-4 days to their customer, bu the above said agency is delivering the cylinder after 2-months. Please let us know there is any option to change the agency - mean - can we change the cylinder from HP TO INDANE. I shall fell obliged if you kindly advice us in this regard with a request to instruct the above said agency to deliver the cylinders to their customers within 7 days after booking. Thanks & regards, VAARINDER KUMAR