Hindustan Times — Yearly subscription of Hindustan times paper

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I made a payment of 999 for yearly subscription of hindustan times via paytm.But its been more than 4 months, still no coupons have been received. I am following up hindustan times team, but they are literally useless.Everytime ticket is raised and i need to explain the issue. And i also shared transaction snapshots.S till there is no update.They are taking public like this just like frauds.Please take some action on it.Its not about money, it about the time which i am wasting on these pesrons.