Hindware Sanitaryware Collection [Hsil] — Air crack in toilet seat/ ewc

Address:

Delhi NCR

I bought a toilet seat from a dealer of Hindware sanitary ware, later a air crack occurred in the bowl and I called their customer care and gave my complaint.
After their representative visited at my place and took a video/ photo of seat and asked me for invoice/bill for guarantee period. I told him that bill is untraceable as it's been long time of purchase. he denied that there will no replacement without bill and closed my complaint. After searching a lot I luckily found the bill and once again made a complaint. representative visited and took the copy of bill and my mail-id and said that company's quality team will revert back and resolve the issue. After 10 day a mail came from company's I'd that replacement denied mentioning that issue issue in the product (EWC) has not risen out of any manufacturing defect and it's a crack not a hairline/air crack
I called up again to customer care executive that how company differentiate between two but they were clueless about this and when I emphasize they provided me their area manager contact no. I called him I told him the whole matter and he checked the photos of toilet seat and said that this is a broken case and no replacement can be done, I argued with him that anyone can judge that it's not broken but a air crack on that he said you check it in internet, being in long discussion he was adamant and disconnected call saying that he can't do anything with this and call back to customer care to clarify with quality team. I asked him to give me any number related to quality incharge but he said I don't have any number.
There is no support from company beside selling their product with 7 year guarantee of air crack. After spending that much money company have no concern about customer problem.

Rajesh Ahuja