Hindware Sanitaryware Collection [Hsil] — Queo WC-seat cover

I have been cheated and now Hindware/Queo has turned deaf. My contractor sold me Hindware/Queo WC assuring of their best quality and services. Now obviously his money has been acclaimed and his commissions so he doesn't care. Since 14 January 2022 I have been raising complaints with Hindware/Queo for defect in my wc seat cover. On the left side, the joint that combines both the flaps of seat cover is missing and needs replacement. Each time the plumbers come and force me to buy new seat cover as company policy and gives me a different cost. For a simple joint, I buy a NEW SEAT COVER? They return back with different costs and no warranty. Seriously an original seat cover from Queo is WITHOUT WARRANTY? Each time the plumbers close the complaint without a resolution. Now for the past three days, this has again happened and I am following with a bunch of deaf executives, Ms. Jyoti Kumari, [protected], the lady responsible for plumber allocation and response to customer care. She says I will confirm the costs with my senior but never returns back. Later she stops taking your calls. When you use another family number for follow up, she simply jumps and says I am busy and my senior will call you back. But nothing happens. Its a bunch of nuisance deaf executives who don't bother after selling their product. It's already 8 months of following for repairs for a sanitary product which is an important part in any household. This has led to many damages caused and mental harassment. I plead for recovery of all my damages, mental peace, time and resources wasted on following with Queo and the local people for resolution, and a working product without any further delays. They dont have any escalation matrix. Nor the prices are standard in the company. They simply make fool of people and are sitting over money earned by cheating and theft.

My mobile number for all Hindware records : [protected]