Hindware Sanitaryware Collection [Hsil] — Sensor WC

Debjeet Bharati

Sep 20, 2022

Address:

Spaze Privvy The Address Sector 93

We had purchased a sensor WC in the month of Aug from Vinayak Marbles Gurgaon and got that installed on 16th Aug. Post that it started showing some faulty errors, once we do the flush the water doesn't stop to flow, either we have to manually close the tap to stop the water or it take long hours to stop the flow, creating a lot of wastage of water. We have complained multiple time to resolve this, but the engineers (Naveen) or his supervisor (Rinku) who visits has excuses, either the parts are not available or they are busy etc and neither they pick up our calls. Since Aug we are unable to use the WC creating an unnecessary and unworthy mess in our daily lives. We don't understand if Hindware have to sell faulty products why they cant have a good maintainer back up to clear their faults. As a consumer Hindware products are horrible to use and making our daily lives miserable as they don't have any timely solutions of the faulty parts that they deliver.

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Hindware Sanitaryware Collection [HSIL] customer support has been notified about the posted complaint.

Sep 20, 2022

Updated by Debjeet Bharati We had purchased a sensor WC in the month of Aug from Vinayak Marbles Gurgaon and got that installed on 16th Aug. Post that it started showing some faulty errors, once we do the flush the water doesn't stop to flow, either we have to manually close the tap to stop the water or it take long hours to stop the flow, creating a lot of wastage of water. We have complained multiple time to resolve this, but the engineers (Naveen) or his supervisor (Rinku) who visits has excuses, either the parts are not available or they are busy etc and neither they pick up our calls. Since Aug we are unable to use the WC creating an unnecessary and unworthy mess in our daily lives. We don't understand if Hindware have to sell faulty products why they cant have a good maintainer back up to clear their faults. As a consumer Hindware products are horrible to use and making our daily lives miserable as they don't have any timely solutions of the faulty parts that they deliver.