Hindware Sanitaryware Collection [Hsil] — under warranty service not provided

Address:

408 B Block, Avani Hills Apartment, Gatigere,, R R Nagar, 560098

I had filed a complain regarding a crack in the basin which was purchased few months ago,

Hindware has declined to process the warranty.

Dear sender,
Thank you for contacting us,
Please accept our sincere apologies for the delay and inconvenience caused.
To keep you posted on the subject matter, the replacement claim for your product
Cannot be accommodated, because our claim processing team is not sure that mentioned
Issue has risen out of manufacturing defect.
Same has already been communicated to your earlier as well, hence please consider
This as a final reply/answer from our end.

We thank you for your patronage and for considering hindware as your preferred brand.

Regards, customer care, hsil. [protected]@hindware.co.inwww.hindwarehomes.com

— santosh kumar singh wrote: — to: [protected]@hindware.co.in
From: santosh kumar singh
Date: 09/16/2019 10:53pm
Subject: re: fw: singh has service issues regarding wash basins

Can you please explain how can a basin damage with water droplets. Let me file a
Consumer complaint we can discuss the same in court regards,
Santosh kssent by my centric phoneon 16-sep-2019 10:24 am, [protected]@hindware.co.in
Wrote:dear sender,
Thank you for contacting us,
Please accept our sincere apologies for the delay and inconvenience caused.
To keep you posted on the subject matter, the replacement claim for your product
Cannot be accommodated, because our claim processing team is not sure that mentioned
Issue has risen out of manufacturing defect.
We thank you for your patronage and for considering hindware as your preferred brand.

Regards, customer care, hsil. [protected]@hindware.co.inwww.hindwarehomes.com

— santosh kumar singh wrote: — to: [protected]@hindware.co.in
From: santosh kumar singh
Date: 09/13/2019 10:46am
Subject: re: fw: singh has service issues regarding wash basins

Hi am yet to hear back in this sent by my centric phoneon 05-sep-2019 11:41 am,
[protected]@hindware.co.in wrote:
Dear sender,
Thank you for contacting us. We have successfully received your service request.
Following are the details:
• service request no.:bi005407.
Our service center technician will contact you at the earliest.
You would also receive a service satisfaction code. Please share the same with the
Technician/plumber if satisfied with our services.
In case the issue persists, please call our customer contact center on our toll free
Number[protected] or[protected] and our customer care officers will be glad
To assist you.

Regards, customer care, hsil. [protected]@hindware.co.inwww.hindwarehomes.com

— forwarded by hsil care/services/ggn/cd-i/hsil on 09/05/2019 11:41am — to:
From:
Date: 09/04/2019 07:27pm
Subject: singh has service issues regarding wash basins

The following person has submit contact us query
Name:singh email :[protected]@ekcupchai. Inmobile
No:[protected]state:karnatakacity:bengalurupin:560099address :408 b block, avani
Hills apartment, gatigere,
R r nagarreason:service issueprofile:home ownernature of project:residentialservice
Issue regarding:wash basinssuggestions/query:wash basin has cracked from centre,
Just six months of installation, please look into it asap
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