Hindware Sanitaryware Collection [Hsil] — Very poor service, waste of money

Address:

Agra, Uttar Pradesh, 282006

I purchased Single Lever Mixer from their local vendor M/s Shilpi India, Agra through invoice no. 1740 dated 22/03/2016 for Rs. 4700/- and within three days its nickel polish on lever / handle removed from the edge. I registered my complaint on 26/03 and a mechanic Ramesh [protected] visited my home and said that such lever will be arranged within 3-4 days.

After a week he came again with a different model lever which quality was also inferior and not easy to fit on the mixer. I refuse him to change and asked to arrange original lever for the mixer. He took some photographs of both the levers and assure me to arrange the original one within 3-4 days. But he didn't appear again. I registered a request on 01/04 regarding the same and the mechanic Ramesh informed me that the same poor quality handle is available only in store.

I again request to the customer cell to change the entire single lever mixer if the concern spare part is not available. Fresh piece in plenty are available with their local vendor after all HSIL is giving 10 years warranty on the product, unbelievable.

Now more then a month passed away and no response from HSIL. I feeling being cheated and fed up to submitting request again and again. You people don't do this mistake that I have done.

Anil Vij
Agra
# : [protected]