Hindware Sanitaryware Collection [Hsil] — warranty

Address:

Rect/KIlla Nos. 38//8/2 min, 192//22/1,196//2/1/1,37//15/1,15/2, Adjacent to Starex School, Village - Binola National Highway -8, Tehsil - Manesar Gurgaon - 122413 Haryana, India, Chennai, Tamil Nadu, 600042

Dear sir/madem,
I was purchased a water heater from amazon on 08-dec-2018 and it was sold by m/s. Cloudtail india private limited.

Toll free number
—
On 9th-apr-2019, i made a call over[protected] and register a complaint (Geysar tank leakage) and the (1st) complaint number is whr0559982 the call was assigned to mr. Sridhar s. And he came to my house on 10-apr-2019, and confirmed the tank leakage. After that he told me to escalate the call status to his head office for the geysar replacement.
But after there was no response from the engineer side.

Mail correspondence
—
On 2nd-may-2019, i sent a mail to [protected]@hindware.co.in explaining the case history. - no response received i spoke to the service person (Mobile: [protected]) by 2.48pm, and he told me for waiting the response from his head office.

On 3rd-may-2019, again i sent a mail to [protected]@hindware.co.in stating that awaiting for your response.

On 4th-may-2019, i received a sms with another (2nd) complaint number : whr0581170, and the case was assigned to mr. Sudhakar n, then he called me and asked the case history, after self-explaining the case history he said the call has been already escalated to head office, the replacement product will be deliver soon and he quit the phone.

On 6th-may-2019, i spoke to the service person (Mobile: [protected]) by9.35am, he told me the same story product will be coming from ho.

On 7th-may-2019, i spoke to the same service person and asked him his head in-charge contact, and he gave me the number (Mobile: [protected]) i was tried his number (Mobile: [protected])

On 7th-may-2019, full ring was ringing and he is not picked up the phone.

On 10th-may-2019, i sent a mail to [protected]@hindware.co.in about the status of the replacement. No response received. I was tried his number (Mobile: [protected]) on 10th-may-2019, full ring was ringing and he is not picked up the phone.

On 11th-may-2019, i sent a mail to [protected]@hindware.co.in & [protected]@hindware.co.in about the poor response. I was tried his number (Mobile: [protected]) on 11th-may-2019, full ring was ringing and he is not picked up the phone.

On 11th-may-2019, i got a apology reply from [protected]@hindware.co.in and stating that redirecting to the concerned team. After that no response from anyone.

On 15th-may-2019, i sent the same mail to [protected]@hindware.co.in & [protected]@hindware.co.in about the status i was tried his number (Mobile: [protected]) on 15th-may-2019, full ring was ringing and he is not picked up the phone.

On 15th-may-2019, once again i got a apology reply from [protected]@hindware.co.in and stating that redirecting to the concerned team. (Autoresponder)

On 15th-may-2019, i received a sms with another (3rd) complaint number: whr0591206, and the case was assigned to mr. Sridhar s, i was tried his number (Mobile: [protected]) on 16th-may-2019, full ring was ringing and he is not picked up the phone i was tried his number (Mobile: [protected]) on 4th-jun-2019 11.25am, full ring was ringing and he is not picked up the phone by god grace he picked up the phone on 4th-jun-2019 by 3.15pm, and he told me the process is going on and you will get the product within 5 to 10 days.

On 14th-jun-2019, i called him number (Mobile: [protected]) and asked about the status, again he told me to wait for 2 days.

Today 27th-jun-2019, yet the problem is not solved by anyone. From 9th-april-2019 to till date, i am totally frustrated and i hope this may be solved when your intervention.

Attached the all details for your reference.

Thanks
Chandra sekar d
Flat no. 16, elegant flats,
61, gandhi road, velachery,
Chennai - 600042. Ph : [protected]