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Hiranandani Hospital — Unprofessional Video Calling by Dr. Sanjeev Jain

My wife suddenly had an acute back pain on 5th August 2020 and consulted Dr. Sanjeev Jain, Orthopaedic through Video Calling on 6th August. She had very bad experience. Firstly Hiranandani Hospital took ₹ 2500 in advance and then my wife was waiting for 30+ minutes before Dr Saneev Jain came on line and we could realise he's travelling to our horror. Line got disconnected and she has to wait for another 30 minutes or so before Dr. Jain came again on line and still traveling. He had hardly given 2/3 minutes to the patient and didn't ask any counter question. Patient mentioned that she is suffering from chrohn's disease but he has prescribed Myospaz Forte which is strong for her and not recommended. Its caused her lots of damage and we had to consult a Gastro today. It's sheer negligence. In other country we could have taken legal action. We both are very upset about Doctor's behaviour and attention towards the patient. During this homebound situation the doctors are our only support and we thought they are not only truthful to their noble profession but sensitive. All Drs take Hippocratic Oath of ethics historically.
On contrary, when she consulted the Senior Gastro from Hinduja Hospital today, experience is awesome, wonderfully pleasent and highly professional. He was not only punctual but patiently heard everything, asked very pin pointed questions and promptly sent the Prescription. Hiranandani Hospital should learn by this example.
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Complaint Status


[Aug 13, 2020] Hiranandani Hospital customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    30%
    Complaints
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    Hiranandani Hospital Phone
    +91 22 2576 3300
    +91 22 2576 3333
    Hiranandani Hospital Address
    Hill Side Avenue, Hiranandani Gardens Powai, Mumbai, Maharashtra, India - 400076
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