[Resolved] Hitachi — defective ac needs replacement of pcb
New Delhi, Delhi, India
Ababhilakh on Apr 12, 2019
The service mechanic visited today and charged rs. 500. But the ac could not be serviced as he suggested that the pcb was defective. I couldnot understand why this has happened as when it was stopped in sep 2019, it was working. I think terribly something wrong with your product. Last year gas was charged without checking & plugging all leakages and gas was charged no. Of times during last summer. Even once the indoor unit was taken to the workshop. It seems something gone wrong drawing the heavy current which must have damaged the inverter pcbs. Last year remote was replaced at cost. Last year i incurred cost more than rs 5000.00 but hardly it worked during whole of the season last year.
Someone approached me in the month of feb for amc but did not come for collection of cheque in march 2019. I request you to accept the amc and repair under amc. Henceforth i shall take the amc in future. You may please consider request your customers. Such a high maintenance cost is unbearable but can not do anything as it is already purchased.
Complaint marked as Resolved May 24, 2019
[Apr 12, 2019] Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified SupportHitachi Home & Life Solutions India [HHLI] Customer Care's response, Apr 13, 2019
Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.
Verified SupportHitachi Home & Life Solutions India [HHLI] Customer Care's response, Apr 23, 2019
We hope your concern is resolved. Do let us know if you need any further assistance in the future.
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