Hitachi — Hitachi AC pathetic Never Buy

Address:Mumbai City, Maharashtra, 400059

Hi,

I purchased hitachi 5 star window 1.5 ton AC roughly 2 years ago and Right from first month of purchase the AC given to me has been working pathetic.

Problems from 1st month:
1. AC cooling pathetic
2. The noise created by AC is extremely high
3. The auto cutoff that happens in the AC creates sound as if the machine is breaking down and some machine parts will fall on me as AC is right above my head. You can understand how disturbing this feeling can be set late night in middle of the sleep.
4. The supporting parts of fan in the AC is of such low quality that it lowers within 3 months and starts touching surface of the AC machine leading to heavy sound and breakage of fan and or other surrounding parts.

I complained Vijay Sales and they said hitachi company need to take care of your AC. I complained hitachi more than 6 times, finally escalated with multiple email chains and post this a tech guy came who broke the AC even further. Again the complaint chain followed and finally a trained tech guy came and he fixed few of the problems (noise) and to certain extent cooling was fixed. BUT this was temperory. Within 4months AC is again acting useless with almost NO Cooling and HEAVY NOISE.

I am fed up of the pathetic company service and more fed up of the irresponsible behavior who charged me around 35000Rs saying window AC having 5star will be long term benefit but it has been my worst experience ever. I have assembled AC, National AC in other rooms and they work so good since past 10 to 12 years and I just regret picking hitachi.

I need someone to look in to this issue not just for me but also for all those who are suffering similar issues but are not educated enough to make such complaints online and hence struggle day and night calling on their call centers and suffer.

Hope this is read by some Sr. management of Hitachi so they know what their staff is doing and how Hitachi is on the edge to see a big drop in coming future.

RAVI SINGHANIA
Ravi.v.[protected]@gmail.com
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