[Resolved]  Hitachi Home & Life Solutions India [Hhli] — 1.5 ton hitachi inverter ac break down - gas leakage

Address:

APURVA DESAI, A 33 SUVARANAPURI SOCIETY JETALPUR ROAD, CHIKUWADI, VADODARA -390007 (GUJARAT)

I purchased the above make ac from local dealer rg"s airconditioning company on 27 july 2019 (Bill no rg's/882 ref: 31/56).

Since 11th may ac is not giving any cooling and the complaint is lodged with hitachi customer care having complaint no:[protected] on 12 th may 2020. After vigorous followup the technician visited and informed that there is gas leakage problem hence no cooling. Despite lapse of 4 days thereafter the complaint is not resolved. On calling the customer care vague replies of:" no gas stock available and cannot assure definite time frame to attend have been given".

This is totally unacceptable when the machine is in warranty period and the customer complaints are kept at bay for petty reosons.