[Resolved]  Hitachi Home & Life Solutions India [Hhli] — 3 door refrigerator

My complaint pertaining to the 3 door refrigerator has been pending since last 6 months (First complaint on 26/27 september 2018. Many follow ups attended on 6 dec 2018-approximatelty, which did not completely solve the issue and since then complaint unattended). Either the technicians sent are incapable or cite stupid excuses as parts not available previous complaint got attended after a long long gap and many follow ups plus requests that too did not resolve the issue. The technician assured us that that the required parts will be booked though it will take time its again a long wait of 3 months no resolution to the issues. I have on earlier occasion send two complaints via email and also multiple times contacted the dealer-vi jay sales, but just get assurances will attend to your compalin, but no improvement.

A highly reputed and efficient company such as hitachi, the services being so pathetic is completely shocking. Gives a lasting impression never, i repeat never to repurchase hitachi products.

Once again i request to sort the issue of which one just pertains to auto door close mechanism. The other to temperature control mechanism
. Hoping for positive results and quick sorting of the issue. Hitachi products being expensive would prefer for repair of the fridge.