[Resolved]  Hitachi Home & Life Solutions India [Hhli] — 4 star split ac complaint

Address:

380007

Customer name : chintu jashvantlal shah
Purchase date :[protected]
Hitachi 4star 1.5 ton split ac
Mobile : [protected]
Sir,

I have purchased hitachi 4 star ac from shakti electronics ahmedabad vide bill no.43416 dtd.[protected] which was installed on[protected].
Sir i have complaint regarding cooling from very first day. I have never satisfied till today.
After installation i am not satisfied for cooling i have made complaint, then after your service center person mr. Uvesh (M) [protected] come at site and without doing any technical work said that your machine is working in good condition and cooling is proper.
I have made complaint on[protected] at 10.05 pm. My complaint no. Is [protected].
On[protected] i have received call from mr. Uvesh that he is coming for solution of my problem. He has just check gas pressure and said that every thing is ok. I am not satisfied with his reply and said that call your higher authority and i would like to talk with him. Then after he has given me number of mr. Hirenbhai ([protected]) and i complaint him that i am suffering problem of cooling and bed smell. He has given me reply that sir i am the owner of service centre and i sent another person for taking room temperature, grill temperature etc. On[protected] i have received call on 4 pm by mr. Ketanbhai that he want to come visit at site for taking temperature. At 4.30 he came and take temperature. I have given my reply on his worksheet that i am not satisfied with machine and i am not getting cooling. Also he has mentioned problem of bed smell in his worksheet. However i have received message on 6.21 pm on[protected] without solution of my problem that my complaint is closed. Then after i called on[protected] and mr. Dipesh attending my phone i gave him all information related my problem and he is surprised that without giving cdn by me hoe they closed complaint. I again lodged compliant and received new number [protected]. Today means on[protected] at 10.59 am i have received message that my complaint is closed. I am surprised about hitachi service centre how they closed complaint without attending any one at site.
My complaint is that i am not getting proper cooling, bed smell while starting and when cut off, your service centre person are not properly attending issue.
I want resolution of my problem at earliest otherwise i would like to make suit against hiatchi in consumer protection court.


Ca chintu shah
(M) [protected]
(O[protected]