[Resolved]  Hitachi Home & Life Solutions India [Hhli] — AC

Website:

Hitachi

We have complained for non working ac on april 22, 2017. It has been 3 days and we have had no response from hitachi. Previously too we had complained and our complain went unanswered.

Dear sir,

We had purchased 4 split ac s from you last year.

We renewed and took amc for all four ac s this year.

Despite repeated reminders regarding breakdown of one of our aircons we still have an unanswered call and the ac is not in working condition.

All we are told it will be attended within 48 hours by a call centre.

Neither do we know who will attend the call and who will come to our residence to sort this issue.

Kindly take this matter up at the earliest and designate some person or a number which we can call so that these issues are all sorted out at the earliest.

Thanks and regards

On 08-feb-2017, at 6:43 pm, hitachi home & life solutions (India) ltd wrote:

Date 08/02/2017,

Dear vikram bhala,

Address:-
C5/39 2nd floor safdarjung development
Area new delhi 110016
Delhi

Contact no:-[protected]

Thanks for choosing our annual maintenance contract & giving us this opportunity to serve you better. Welcome letter is attached here for your reference.

For any service request or query you can always contact us on our website www.jci-hitachi.in alternatively on our call centre[protected]* (Prefix local city/state capital std code) or[protected]

Thanking you & assuring you our best of attention & service at all times.

All the terms & conditions for this contract are mentioned in attachment. Please read the same carefully.

Thanking you

Satish nair

Head business planning-service

Johnson controls-hitachi air conditioning india limited

(Formerly known as hitachi home & life solutions (India) limited)