[Resolved]  Hitachi Home & Life Solutions India [Hhli] — ac

Hi team,
I had submit the complaint about ac not working on 22nd june, an engineer visited us 2 days later and informed us that one part was faulty and needs to be replaced.
No body followed up and informed for about 3 days.
I called up the service center and was informed that they have escalated and somebody would call next day.
Next day somebody did call and said the part was not available and it would be available soon.
Today after 13 days suffering i called again the service center and was informed that local office would contact soon.

This soon is a dangerous word, especially in service industry, soon for you guys can be 1 month and for a customer like me in summers, when i have 2 young children is 6 hours.
Can you please help expedite to close this complaint.

I am eager to see your response in such scenarios.