[Resolved]  Hitachi Home & Life Solutions India [Hhli] — ac not delivered, already been more than 7 days since I ordered

Address:

Hyderabad, Andhra Pradesh, 500075

I placed an online order for ac with order id: #HHLI-34253, dated[protected]:40:37 through Hitachi e-shop for Hitachi air conditioner model number RSNG317HCEA. Before placing the order, your customer service department informed me that if ordered on Hitachi e-shop, the delivery will be made within 7-8 days. It is very much regretted that even after 7 days, there is no sign of any expected delivery in near future. I have already sent so many emails to your ids: [protected]@jci-hitachi.com, [protected]@jci-hitachi.com, but it appears Hitachi has got a very poor communication system. None of my emails have yet been acknowledged till date. The only telephone number provided to contact for orders placed on Hitachi e-shop is not reachable. It is very disappointing that this number is mostly no reply. I expected Hitachi, being a Japanese company, to be very prompt in service and communication, but i am very much regretted that Hitachi has extremely poor communication service, and they do not honour any commitments for the orders placed online where full payments are paid at the time of placing the orders. I expected Hitachi to respond to my emails, but they did not acknowledge any of my mails. I request Hitachi team to cancel my order and give me full refund.