[Resolved]  Hitachi Home & Life Solutions India [Hhli] — AC not delivered and no tracking information after 11 days

Address:

(Formerly known as Hitachi Home & Life Solutions (India) Limited) 301,Third Floor, DMRC Building New Ashok Nagar Metro Station New Delhi - 110096 Phone : +91-11-22717161/62

Order no. : hhli-39801
Order site: https://buy.hitachiaircon.in/e-shop/
Order date: may 17th, 2020
Order shipped: may 21st, 2020

Below are the events related to the above order which are an example of a frustrating customer service:

1) the package tracking information is incorrect. No courier name is mentioned to track it online and the number of the transporter is switched off.

2) the eshop helplines [protected] and [protected] are also switched off.

3) i have sent dozens of emails to hhli. [protected]@gmail.com, [protected]@jci-hitachi.com and [protected]@jci-hitachi.com but no response from them as well.

4) no valuable information on the order status was given on helplines +[protected], +[protected].

I want the below information regarding my order:

1) where is the ac package right now?

2) how long will it take to deliver it?

3) what is the correct information for the order transporter?

I understand that the situations are not normal because of covid-19, but that is not an excuse for such a bad customer service. If it isn't possible for hhli to give the correct order information to the customers, then why are the orders being accepted via eshop at all?

What will be the point of spending this much money on buying an ac if i am going to get it after the summers are over?