[Resolved]  Hitachi Home & Life Solutions India [Hhli] — ac not delivered/shipped even after 15 days

Order no. : hhli-40469, hhli-40383
Order site: https://buy.hitachiaircon.in/e-shop/
Order date:[protected],[protected]
Order shipped: till date product haven't shipped

Below are the events related to the above order which are an example of a frustrating customer service:

1) the e-shop helplines [protected]@jci-hitachi.com, [protected]@jci-hitachi.com are not replying on email and 91-[protected],[protected] are switched off.

2) i have sent dozens of emails to hhli. [protected]@gmail.com, [protected]@jci-hitachi.com and [protected]@jci-hitachi.com but no response from them as well.

3) no valuable information on the order status was given on helplines mentioned above.

4) product haven't being shipped from your warehouse even after 15 days, although it was mentioned on your website that you will deliver the product within 7 days.

I want the below information regarding my order:

1) where is the ac package right now?

2) how long will it take to deliver it?

3) what is the correct information for the order customer care number, poc, transporter contact details?

I understand that the situations are not normal because of covid-19, but that is not an excuse for such a bad customer service. If it isn't possible for hhli to give the correct order information to the customers, then why are the orders being accepted via eshop at all?

What will be the point of spending this much money on buying an ac if i am going to get it after the summers are over?