[Resolved]  Hitachi Home & Life Solutions India [Hhli] — ac not installed properly as per basic guideline and also asking for charges to repair faulty machine

Address:

Raigad, Maharashtra, 410210

Hi,

I have purchased 2 ton 5 star hitachi air conditioning on 22nd oct, 2017 from vijay sale, kharghar, navi mumbai.

Within 3 days we have experienced loss of cooling, first technician visited and captured pic o[censored]nprofessional installation and sent it to his boss and went away.

In few days new technician came and said machine is leaking and conducted nitrogen test.

First he conducted nitrogen test in outdoor and found no leakage.

When next test came on indoor and piping he asked for nitrogen test fees rs. 2000/-.

I refused to pay since there technician have installed machine already then why should i pay now.

So he tested piping and indoor together and said that indoor is ok and there is leakage in piping.

I called my technician and asked to see leakage only on piping. He conducted nitrogen test in piping and we found that pressure was fine.

Now i am following up with vijay sale from last 2 months to replace the machine but they are not showing any interest in this and after 10 calls they are still arrange my call with hitachi company technician.

I want hitachi to take this issue seriously and chose your representive properly, since they are least botherd of what issue customer is facing.

Also i want to say that pls stop looting customer by charging for the fault which should be attained free of cost since machine is in warranty.

Pls look into this as soon as possible or give my money back along with penalty fees.

Thanks,
Prasad jogi
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