[Resolved] Hitachi Home & Life Solutions India [Hhli] — Air conditioner and complaint about service centre | |||||
Hello sir, Iam N SETHU having two AC with 1.5 ton capacity. On that one AC is in AMC Yesterday before I just booked my service. Yesterday they came from service center (palaniyappan nagar, virugambakkam, Chennai). And they opened my inner unit and they said me there is a leakage in evaporator coil sir so we want to welded it to arrest the leakage and the cost will be 2750 without transportation cost. And I told sir u can remove it and arrest the leakage they just removed it and I told him to show me a leakage in that unit and they showed me and he said sir there is up to 7 to 8 leakage. Thats ok iam asking him is that possible sir to arrest or not I will be change my coil into new. He said no sir it will be definitely work upto 1 or 1.5 years. After that I said ok sir u can do it(this communication on 10/3/17, 1pm) But now (10/3/17, 6.30 pm) after welding sir it will not work more than ten days.u should change ur coil into new. And also paid that rs.2750 and that new coil rate will be around 6500 and also for gas filling 2750 so it will be 9250. Morning he said welding warranty is one month. But now he said no warranty for welding. Iam really upset and very dissatisfied ur service department. Please do something about my problem and in a valuable way please call back me asap!! Here I have enclosed my contact number +91 [protected], [protected] Thank you. Regards, Senthil Kumar s/o Sethu N Was this information helpful? | |||||
Apr 18, 2017 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Mar 14, 2017 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sir (Senthil Kumar Smart), We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help. Regards, Team Hitachi. | |||||
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