[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Air conditioner

Address:Gurgaon, Haryana, 122001
Website:www.jci-hitachi.in/service

Hi
I have purchased a split 1.5 ton ac from hitachi ras318iwd (3star) from vijay sales on 10 th june 2017 from gurgaon

After the purchase the installation took 7 days and got installed on 17th june where as tat claimed by hitachi is 48 hours.
Anyways, the engineer from hiitachi 3rd party agency vr aircon engineers, gurgaon took pain to visit my place to get this ac installed. They didnt took pain to take me through the its features etc. (No worries i managed to learn on my own)

It was just 4 days i enjoyed the cool air, a surprise was waiting for me. On 21st june when i switched on my ac it started with loud whistle sound and the auto cleaner came falling over my head with loud sound and the my clean white light started blinking continuously.

Well i still took it that its a durable item and it can have some such issues hence thought to take help of customer care,. I called them on 21st june and explained the story. Do note tat for such services to be attended is 48 hours. Complaint no : [protected]
I did received a call from 3rd party on 24th june around 11 am that they are coming to my place in an hour and i spent whole day waiting for them no body turned up. When i tried calling them they ensured to pass my call conveniently to different service engineers and no one turned up. I again called vr aircon engineers (3rd party agency of hitachi) on 25th june. They over the face told me that they are not going to visit my place.

Its 7th day and 9 reminders to hitachi customer care and no resolution to my problem.

My last ever any purchase of hitachi items and will make sure that i shouldnt recommend anyone.

Regards,
Shweta pratap
[protected]
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Jul 3, 2017
Complaint marked as Resolved 
Finally the Hitachi Customer Care People obliged me with delightful service and resolved the problem. However below are few facts for prospective buyers. Complained Logged: 21st June 2017(Wednesday) Complaint Actual Resolve deadline ( as reported by Company Customer Care ) : 2 Days : 23rd June'2017 Actual Date of Resolution: 1st July 2017 Delay Days in Resolution: 11-2 = 9 Days Nos of Calls to Customer Care : 10 If you think this is the way a complaint is closed then its closed...:-(
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Shweta Pratap,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards
Team Hitachi
Verified Support
Jul 06, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Shweta Pratap,

We hope your concern is resolved. Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi
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    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
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