Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — air conditioner

deshmukhs

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400706

Since last two month hitachi service center people are not able to provide me ac part for which they have taken advance money from me. Very pathetic service from hitachi ac service center. The call center people are only passing the problem like football. Customer complaint email id is also not responding to my problem. It is really bad decision to purchase ac from hitachi. Hitachi service provider does not deserve rating. If hitachi company can not provide the part since last two months then why do they have ac manufacturing unit. Very poor response and does not deserve any recommendation.

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Dec 2, 2018

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Deshmukhs),

Sorry for the inconvenience. Please share your registered mobile number or complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi

Oct 14, 2018

Updated by deshmukhs Details email on hitachiindia.[protected]@gmail.com. Hoping to see some immediate solution and early response to the complaint.

Verified Support

Oct 15, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Deshmukhs),

Thanks for sharing the details with us. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Oct 15, 2018

Updated by deshmukhs Unfortunately i am getting this reply for last two weeks but nobody from your side is contacting us. Again unfortunate service failure on your part. You only mention that representative will call you but nobody contacted me till date. Now let us see when and how quickly you guys respond to my complain.

Oct 30, 2018

Updated by deshmukhs Following your commitment i did not follow up with you believing that you guys would respond to the problem. But unfortunately nothing has changed and we are still at square one. Still call center guys saying that complaint is registered. Now can u please tell me that what have u done in these three months other than taking 6000/- from me for the purchase of PCB. Please tell me the progress and what have you done in solving my problem? Again failure on your part to satisfy the customer problem. Again to emphasis that i have already made AMC for my AC.

Oct 31, 2018

Updated by deshmukhs Since how long i should prove you my trust. I think u people not taking my problem seriously. But nowhere mentioned the status of my problem and progress so far in solving it. Most importantly, it is important to be transparent to create the trust. Nowhere, in trailing email you people have given the status of the problem solving procedure. In this scenario it is difficult to understand the effort made by you. You please give me timeline. Please try and understand the climate in mumbai which is hot and humid.
Hoping to see some solution.

Verified Support

Nov 01, 2018

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Deshmukhs),

We sincerely apologize for the inconvenience that you have faced. We are coordinating with our team on your concern and will surely connect with you to assist in the best possible way.

Regards,
Team Hitachi

Nov 01, 2018

Updated by deshmukhs Please do not give such stereotype responses. Give some concrete and factual responses. I am only asking you that what have you done with my money. What kind of coordination you are doing? Since how long i have to suffer with your inability to solve my problem? Biggest question i am not able to understand what kind of solution you are looking for? At least you inform the customer from you have taken the money.. I think all the consumers need to be informed that Hitachi is not able to replace PCB of one AC since last three months. Poorest of poor customer services!
Please answer..

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Comments

deshmukhs

from Mumbai, Maharashtra

Details email on hitachiindia.[protected]@gmail.com. Hoping to see some immediate solution and early response to the comlaint.

deshmukhs

from Mumbai, Maharashtra

Unfortunately i am getting this reply for last two weeks but nobody from your side is contacting us. Again unfortunate service failure on your part. You only mention that representative will call you but nobody contacted me till date. Lets us see how and when you respond.

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Oct 16, 2018

Verified Support

Dear Customer (Deshmukhs),

We're closely following up with our concerned team on this. Please give us a little more time and we will ensure this is sorted out for you as early as possible. We request your cooperation on the same.

Regards,
Team Hitachi

deshmukhs

from Mumbai, Maharashtra

Following your commitment i did not follow up with you believing that you guys would respond to the problem. But unfortunately nothing has changed and we are still at square one. Still call center guys saying that complaint is registered. Now can u please tell me that what have u done in these three months other than taking 6000/- from me for the purchase of PCB. Please tell me the progress and what have you done in solving my problem? Again failure on your part to satisfy the customer problem. Again to emphasis that i have already made AMC for my AC.

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Oct 31, 2018

Verified Support

Dear Customer (Deshmukhs),

We understand your problem and request you to maintain your trust in us. We will surely assist you as soon as we receive an update from the team.

Regards,
Team Hitachi