[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Air Conditioner

Address:

Palam Vihar, Gurugram

My complaint number for a 1.5 ton window ac is [protected]. Raised on 19th August for AC not cooling. The AC is under AMC. After a few follow-ups, I was told that three components need to be replaced. They have received 2; 1 is still pending. So, they can't service my request. That status I received from Hitachi customer care only. No communication from Johnson. The Johnson folks stopped picking up my calls and responding to my messages. Now even the customer care is maintaining status quo. One of the customer care executives put my call on hold for 20 minutes and subsequently disconnected. Thoroughly disappointed with Johnson, Hitachi customer care, and Hitachi brand. They sell AMC just to make money and do not fulfil their commitments. The entire feedback mechanism over whatsapp is also farce. They don't care if they are provided bad feedback.