I have purchased Hitachi window Ac from Flipkart on 21 Jun 2022 on Emi. After 1 month Ac stopped cooling done complaint. (Complaint no:-[protected]) on 26 July 2022 technician came and took my Ac unit to service centre and says its coil is leak they will replace it and order has been place for coil. Now 1 month is over Ac is not repaired till now whenever I call them for update they say that coil is coming from gujrat it will take time 2-3 days but whole month is over listening to same thing. I am paying emi for a product that I can't use. Call several times to customer care no help wrote several mails but they didn't reply to mails and now service centre not picking my call. I have done complaint on consumer helpline but Hitachi didn't reply to them also. Now I dont no what to do. I am planning to file a case in consumer court.
Sep 23, 2022Complaint marked as Resolved
Finally Ac got repaired after 56 days. Never gonna buy Hitachi products in future, no help was provided from them after 56 days they repaired my Ac coil.I have to suffer for 2 months in peak summer. My AC was just 1 month old. No effect of tweets, consumer helpline complaint on them they are fearless. I will never be a Hitachi customer again.
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.