Claimed

Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

3.1
Last updated Dec 27, 2022
Complaints 1503
Resolved
925
Unresolved
578
Quick Links
Statistics
Share
Contacts

File a complaint to Hitachi Home & Life Solutions India [HHLI]

Having problems with Hitachi Home & Life Solutions India [HHLI]?

File a complaint and get it resolved by Hitachi Home & Life Solutions India [HHLI] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Hitachi Home & Life Solutions India [HHLI]
Customer Service Contacts

Hitachi Home & Life Solutions India [HHLI] Websites

Hitachi Home & Life Solutions India [HHLI] Head Office Address

10th floor, Abhijeet, Mithakhali Six Roads
Ahmedabad
Ahmedabad District
Gujarat
India
380006

Hitachi Home & Life Solutions India [HHLI] Phone Numbers

Phone
+91 70 3532 4848
43
44

View more phone numbers

Fax
+91 79 2640 2024

Hitachi Home & Life Solutions India [HHLI] reviews & complaints(1503)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Hi Team,

I need to give you a quick attention on incident happened with me by the name of Hitachi Automotive System(FRAUD).

Company Name - Hitachi Automotive System from Japan(As mentioned on mail)
Email ID - [protected]@hitachi-global.com

On 20 December 2022, I got the fake job mail notification by the name - HITACHI COMPANY from JAPAN(Fraud Company). On 22 dec 2022, they took my interview...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Door not closing properly and door rubber default
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Dear Rhearashi,

Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

We assure you we will look into this right away.

Regards,
Team Hitachi
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Hitachi Home & Life Solutions India [Hhli] — Fraud job offer call and mail

    Hi Team,

    I need to give you a quick attention on incident happened with me by the name of Hitachi Automotive System(FRAUD).

    Company Name - Hitachi Automotive System from Japan(As mentioned on mail)
    Email ID - [protected]@hitachi-global.com

    On 16 Nov 2022, I got the fake job mail notification by the name - HITACHI COMPANY from JAPAN(Fraud Company). On 17 Nov 2022, they took my interview telephonic...
    Helpful
    4 other people found this review helpful
    4 found this helpful
    Write a comment
    Report
    Copy

    I raised a complaint to change my refrigerator door and made a payment of ₹25790 to its vendor on 21st September.
    Since then I am constantly trying to find the status but of no use. Call multiple time to its customer care but they don’t have any information to share as they are equally blind like me. Vendor is not picking my call. So it’s a catch 22 situation.
    Share the complaint reference from hitachi
    [protected]
    Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
    Dear Param,

    Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

    We assure you we will look into this right away.

    Regards,
    Team Hitachi
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit

      Split AC water leakage
      Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
      Dear Customer ( CJani)

      Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

      We assure you we will look into this right away.

      Regards,
      Team Hitachi
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Sir maine Amazon se hitachi 1.5 ton ka ac purpuse kiya tha abhi 4 mounts hua hai kharb ho geya hai
        Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
        Dear Karan,

        Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

        We assure you we will look into this right away.

        Regards,
        Team Hitachi
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hitachi Home & Life Solutions India [Hhli] — Never buy hitachi products

          Dear sir /mam
          This is the last way left with me to file a complaint against hitatchi as I have called them several times but no resolution is given.they are just making a fool o[censored]s.
          I purchased a split ac of hitatchi in the year 2019 and since then it has been a nightmare for me.since the very after installation the AC stopped working in few days after a lot of calls to there dealer koolex air conditioner.they visited and charged...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hitachi Home & Life Solutions India [Hhli] — Air Conditioner

          My complaint number for a 1.5 ton window ac is [protected]. Raised on 19th August for AC not cooling. The AC is under AMC. After a few follow-ups, I was told that three components need to be replaced. They have received 2; 1 is still pending. So, they can't service my request. That status I received from Hitachi customer care only. No communication from Johnson. The Johnson folks stopped picking up my calls and responding to my messages....
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hitachi Home & Life Solutions India [Hhli] — Fault AC delivered

          I bought Hitachi 1 ton 3 Star Split Inverter AC - White Gold on 16th June 2022 at price Rs 27, 864 from FLIPKART Order Id : OD[protected]Bill attached)
          Within 2 months it stopped cooling, So I raised Customer care complaint (Breakdown request - [protected]) on 7th August 2022.The support person came analysed the A.C and confirmed that gas has leaked.Hence, He filled the gas in A.C and closed the ticket. The A.C worked well...
          +2 photos
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hitachi Home & Life Solutions India [Hhli] — Poor service support & quality of hitachi air-conditioners

          Dear Sir/Madam,

          Reference is made to the call numbers [protected] & [protected] towards breakdown requests of the Hitachi Air-Conditioners 1.0 TON inverter split AC with Model No. RAPG311HEEA (both units).

          These were purchased during March 2022 along with two other Hitachi inverter ACs & Installation completed at our residence on 25.06.2022. The units were installed after duly raising installation request with...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hitachi — Hitachi : No After-Sales-service

          Hitachi : No After-Sales-service

          (Invoice number 2016-17/80 Dates 15-Apr-2016) I purchased Hitachi Air Conditioner in April 2016 with hefty price which has been giving many many problems to me since then and I have to spend money every now and then to keep the AC in working condition.
          In the recent event remote of the AC gone out of order in July 2022 I have been calling up their customer care regularly only to get an...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          1 Comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hitachi Home & Life Solutions India [Hhli] — AC Repair

          I had lodged a complaint about my AC repairing services before the HITACHI service center through phone call at[protected] on Monday i.e, 29.08.22 at 15:53 hours, they had sent 2 technician on 31.08.22 at around, they took Rs. 3, 200 for repairing the gas leakage and filling the gas, and said the cooling will work within 2 hours but after 5 hours also it was not working hence called the technician once again he confirmed that he will send...
          +6 photos
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          I purchased Split AC from Hitachi Company.
          But now it is not working. I am requesting Hitachi Customer Care to resolve the problem from last 6 days. I call Hitachi Customer Care 2 to 3 times daily they assure me "Dear Customer your problem will resolve within next 24 hr". Whenever I call them I get same reply.

          I am posting this complain second time on https://www.consumercomplaints.in...Management is so rubbish. Higher authorities do false promises that they will look into it right away.
          Please look into the matter and try to resolve my issue.

          I have given the complaint number already again i am sending
          Request No: SRV63087ACF78345
          Brand Ticket No. : [protected]

          If you are not able to solve the issue. Please simply say no but don't do formalities to reply on the particular request instead of arranging the technician. Then we will arrange another companies AC. A lots of good companies in the market. Don't need to buy Electrical Appliances such a rubbish HITACHI Company.
          Oct 4, 2022
          Complaint marked as Resolved 
          Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
          Verified Support
          Sep 03, 2022
          Hitachi Home & Life Solutions India [HHLI] Customer Care's response
          Dear Shubham,

          We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

          Regards,
          Team Hitachi
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
            Report
            Copy
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            I purchased Split AC from Hitachi Company.
            But now it is not working. I am requesting Hitachi Customer Care to resolve the problem from last 6 days. I call Hitachi Customer Care 2 to 3 times daily they assure me "Dear Customer your problem will resolve within next 24 hr". Whenever I call them I get same reply.
            Please look into the matter and try to resolve my issue.
            Oct 16, 2022
            Complaint marked as Resolved 
            Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
            Verified Support
            Aug 31, 2022
            Hitachi Home & Life Solutions India [HHLI] Customer Care's response
            Dear Shubham,

            Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

            We assure you we will look into this right away.

            Regards,
            Team Hitachi
            Verified Support
            Sep 10, 2022
            Hitachi Home & Life Solutions India [HHLI] Customer Care's response
            Dear Shubham,

            We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

            Regards,
            Team Hitachi
            Request No: SRV63087ACF78345
            Brand Ticket No:[protected]
            Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Sep 3, 2022
            Verified Support
            Dear Shubham,

            Thanks for sharing the requisite details. We are sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon.

            Regards,
            Team Hitachi
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
              Copy
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              I have purchased Hitachi window Ac from Flipkart on 21 Jun 2022 on Emi. After 1 month Ac stopped cooling done complaint. (Complaint no:-[protected]) on 26 July 2022 technician came and took my Ac unit to service centre and says its coil is leak they will replace it and order has been place for coil. Now 1 month is over Ac is not repaired till now whenever I call them for update they say that coil is coming from gujrat it will take time 2-3 days but whole month is over listening to same thing. I am paying emi for a product that I can't use. Call several times to customer care no help wrote several mails but they didn't reply to mails and now service centre not picking my call. I have done complaint on consumer helpline but Hitachi didn't reply to them also. Now I dont no what to do. I am planning to file a case in consumer court.
              Sep 23, 2022
              Complaint marked as Resolved 
              Finally Ac got repaired after 56 days. Never gonna buy Hitachi products in future, no help was provided from them after 56 days they repaired my Ac coil.I have to suffer for 2 months in peak summer. My AC was just 1 month old. No effect of tweets, consumer helpline complaint on them they are fearless. I will never be a Hitachi customer again.
              Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
              Verified Support
              Aug 29, 2022
              Hitachi Home & Life Solutions India [HHLI] Customer Care's response
              Dear Manmohan,

              We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

              Regards,
              Team Hitachi
              Sep 02, 2022
              Updated by Manmohan1433
              Till now there is no update from your side. Service centre told they have no clue they didn't get part(coil) till now.
              Verified Support
              Sep 03, 2022
              Hitachi Home & Life Solutions India [HHLI] Customer Care's response
              Dear Manmohan,

              Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

              Regards,
              Team Hitachi
              Sep 12, 2022
              Updated by Manmohan1433
              Now 50 days are over and still Ac not repaired
              Verified Support
              Sep 15, 2022
              Hitachi Home & Life Solutions India [HHLI] Customer Care's response
              Dear Manmohan,

              Sorry for the delay. Request you to allow us some time, one of our representative will contacted you shortly in this regard.

              Regards,
              Team Hitachi
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Hitachi Home & Life Solutions India [Hhli] — Air Conditioner

                On 1st of March 2022, I had bought a Hitachi Window AC of capacity 1.5 with model no. RAW318HEDO.Z and model ODU 210H17977. As stated, the purchase date of my new AC was 1st of march and today is 25th May, so it's been less then 3 months and I have already raised 4 complain regarding the problem face because of the above defective machine. First, issue I faced was for water dripping because of the incorrect installation from your technician...
                +7 photos
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Sir I bought 1 ton Ac 2 nos. In April month. In this AC not working very well. All ways gas problem. Many times technician came and repair it but still same problem. And now customer care all ways saying 48 hour we will send technician. Until now no body came.
                +1 photos
                Sep 23, 2022
                Complaint marked as Resolved 
                Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
                Verified Support
                Aug 22, 2022
                Hitachi Home & Life Solutions India [HHLI] Customer Care's response
                Dear Ravi,

                Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

                We assure you we will look into this right away.

                Regards,
                Team Hitachi
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit

                  Sir. I was bought 2 Split AC online from tatacliq. ( Hitachi Company ) 1 April 2022. Sir AC not working very well. I was complain many times about gas lecage. Technician came and repair it ac. But still have same problem. Sir I want change change AC.
                  +1 photos
                  Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
                  Aug 21, 2022
                  Updated by Ravisharma 123
                  About Hitachi Company AC.

                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit

                    Hello
                    My name is Sachin Mishra.
                    I bought SPLIT AC - 1.5TR HITACHI SHIZEN 3100S CHAMPION INVERTER - R410A - RSQG318HEEA
                    3 months ago from Vijay Sales Faridabad.
                    For the last 2 month My AC has not been working. On call I Complained 6 to 7 times and got no response at all.
                    its like i want to through this AC because of you guys now this is facing i am, even i went to Vijay Sales Faridabad to complaint for my AC still then no response at all, but now if you guys not fix my AC i will hang the Hitachi indoor backside of my car with Hitachi poster that you guys just making fool in the name of Service and product .
                    I am not here to fool that I invested 40k in this waste material AC.
                    This is my last try for you guys to fix my AC as soon as possible.
                    Now I am done with it. After this your company will see how I spend money to make your company repo its words to you guys and I mean it.

                    Thankyou
                    Regards
                    Sachin Mishra
                    From New Delhi, India
                    M: +[protected]
                    Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
                    Dear Sachin,

                    We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

                    Regards,
                    Team Hitachi
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit

                      Date of complaint: 07/07/2022
                      Complaint no: [protected]
                      The 1.5 ton inverter split AC had problem with cooling since beginning, after sometime it stopped working completely. The technician checked and found the PCB has gone bad. The request was submitted to arrange PCB but there was no priority given to the request. We were told it will take 10-15 days for PCB to reach our place. Now even after 1.5 months the PCB has not reached.
                      The customer care service is extremely unprofessional and not helpful at all. They don't provide any solution and refuse to transfer call to their senior.
                      We are repeatedly asking them to replace the AC but our complaints are not given any priority at all.
                      We have escalated the issue to management also, but even the management is not giving any response.
                      Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 16, 2022
                      Hitachi Home & Life Solutions India [HHLI] Customer Care's response
                      Dear Arunima,

                      We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

                      Regards,
                      Team Hitachi
                      Verified Support
                      Aug 23, 2022
                      Hitachi Home & Life Solutions India [HHLI] Customer Care's response
                      Dear Arunima,

                      We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

                      Regards,
                      Team Hitachi
                      Sep 07, 2022
                      Updated by Arunima Mallick
                      My issue is not resolved and no help is being provided by Hitachi. The area manager was adamant not to replace the AC. The technicians came and replace so many parts of the AC, took 7-10 days to do so. They even damaged our wall (pic attached). Even after that AC is not cooling properly. After all this, still the area manager of Patna Mr Sushant is not willing to replace the AC. He is harassing us, saying technicians will come and check, they want take the AC away, fix it and then give the same back. This is highly unethical, the customer service of Hitachi is the worst. They don't provide any kind of help.

                      Verified Support
                      Sep 15, 2022
                      Hitachi Home & Life Solutions India [HHLI] Customer Care's response
                      Dear Arunima,

                      We have highlighted the case again to the concern team. Kindly allow us some time to get back to you

                      Regards,
                      Team Hitachi
                      Sep 30, 2022
                      Updated by Arunima Mallick
                      Hitachi has the worst customer service I have ever experienced. After taking so many days, coming to my house again and again taking pictures, videos of the AC. Now they are saying AC will not be replaced and it can only be repaired. It has been 3 months the AC is not working and this is how they are harassing us. I am going taking this to consumer court as the Hitachi management is completely incompetent.
                      My issue is not resolved and no help is being provided by Hitachi. The area manager was adamant not to replace the AC. The technicians came and replace so many parts of the AC, took 7-10 days to do so. They even damaged our wall (pic attached). Even after that AC is not cooling properly. After all this, still the area manager of Patna Mr Sushant is not willing to replace the AC. He is harassing us, saying technicians will come and check, they want take the AC away, fix it and then give the same back. This is highly unethical, the customer service of Hitachi is the worst. They don't provide any kind of help.

                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit