[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Complaint no [protected] regarding my refrigerator compressor

Address:

kolkata

Dear Hitachi,

This is in reference to my earlier complaint no: [protected] Dt.17.2 21.

My refrigerator needed a compressor replacement under warranty and your local service center sent the same along with their engineer in march. This is the chronological order of my issue

1. Fridge stops working in early February and a complaint is lodged with your service center in Kolkata.

2. Engineer visits and says cooling pipe has leakage and we pay the price for a new pipe and gas charges .

3. The pipe is delivered in end Feb and after fixing the same and gas, they say that compressor is damaged.

4. They ask us to furnish all documents and invoice to order a new compressor which we do

5. The new compressor arrives in early march and after fixing it they say that the cooling pipe is damaged.

They keep saying that Hitachi is refusing to send another pipe because of elections, unavailability, etc.

As a consumer I am being harassed as it's been more than 2 months with no resolution and your service center goes on saying once it's the pipe and next moment they say it's the compressor. Can you please update what's going on? I have a senior citizen mother living there and in this summer she is managing without a refrigerator.

Can you please escalate this urgently and get my refrigerator fixed once and for all instead of passing the buck.

All I have received is a standard template response from you with no resolution date or solution.