Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — complaint regarding poor service for split ac rau018eqe 1.5 ton inverter

Harish Chib

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 380054

I had registered complaint (For noise and less cooling) ([protected]) on 2nd october and had to followup multiple times including escalations to head service centre & manager, complaint was attended on 17th october. Engineer did chemical wash of the unit and on 18th again ac started giving no cooling.
Registered complaint again on 19th october ([protected]) and have been following up repeatedly for attending the same.
I must say being taken comprehensive service contract, there is no sla and no empathy for customer.
Have sent mail again to service head.
Mr. Satish nair if you happen to read this, kindly treat your customers fairly, they pay your salary.

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Nov 27, 2017

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Harish Chib,

We regret the inconvenience caused. We are escalating your concern and our team will get back to you.

Regards,
Team Hitachi

Verified Support

Oct 27, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Harish Chib,

We hope your concern has been addressed as per your convenience. Further, please get back to us at hitachiindia.[protected]@gmail.com with your new service request number if the issue still persists.

Regards,
Team Hitachi