[Resolved]  Hitachi Home & Life Solutions India [Hhli] — damage piece inside the box

Address:

BELOW DAV SCHOOL NAHAN, 173001

I am your 5 years old loyal customer and big fan of HItachi company due to its brand name and unmatched quality products. But...I have very bad experience since few days.

I bought the 1.5 Ton Split AC on 10th May 2019 (attached is invoice for the same) from local dealer (Sargam Electronics, invoice attached) in Ambala which we suppose to gift to my sister. Everything was fine until we request (30-May-2019) Hitachi customer care to install the AC in our home and when he opened the box we found broken AC inside the box (attached are pics).

We immediately report about it to dealer (Sargam Electronics) same day and told them about incident, he said don't worry he will replace the broken piece and request us to bring it to shop. We did the same as he requested. Today is 11th June and we are still waiting...

Today I lost my patience and decide to complaint about it to you as nobody is listening to me here. I don't want to put it on social media but they are forcing me to do that. For your knowledge I am IT expert and running my small company here, we help people to promote their websites on search engine and social media.

I have a humble request to your team to take a strict action against the dealer as he harassed us too much. Please ask them to replace my broken AC ASAP...I will be very thankful to you. I believe you'll be aware about hard summer this time and we have small kids at our home, that's why we bought the separate AC for their room. What are the benefits if we can't use it during this hard summer time ? It's waste for us if we can't use this hard time.

Lastly...I will be greatly appreciate you if you take this very seriously and solve my issue ASAP.

Thanks so much!
Pankaj Sharma

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