[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Defective fan unit 1.5 t split ac SR[protected]

Address:	New Delhi, Delhi, 110010
Website:	Hitachi. Com

I bought a split ac less than two years.in less than one yr it's external unit fan broke down. It was reluctantly replaced by the company rep. However again on 16 apr 17 the external unit of ac started making abnormal sound.. I lodged a complaint and a rep paid a visit on 17 apr 17. He initially told me that the fan motor was defective and it will need to be replaced. On our further probing he said that the fan had broken down from the shaft hole and it will have to be replaced. He took rs 600 advance and went off. After that there was no response from the company for 5 days. After that i called up the call center and they said that it would be replaced by 24.. When no body turned up on 24 i called the call center.. This guy told me that my complaint had been closed due to 'customer not found'. I got really peeved and told this guy to escalate. After holding on the line for 20 min one mr mahesh spoke to me apologizing for the delay and he assured me that the fan would be replaced by tmrw. On 25 apr the same story has repeated itself... I don't understand that a company like hitachi hasn't made any efforts to ensure that the requisite spare parts are readily available. I feel that their quality standards are different for india. A fan breaking down in less than a year and again in the beginning of a new season. I think company is taking customers for granted coz our consumer laws are lax and cases are time consuming. Nevertheless it makes a fit case for consumer forum. The accountability of proper after sales service has to be fixed.. Some body has to take charge of the affairs.. Company cannot keep making money at will..