[Resolved]  Hitachi Home & Life Solutions India [Hhli] — defective refrigerator delivered and nobody responding

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.jci-hitachi.in

Request no. [protected] was raised on 29th may 2017 for vapour formation in refrigerator. Engineer who visited our place confirmed that door hinge is broken due to which fridge door is not aligned well and air is passing inside which is causing vapour formation. He told us that door has to be replaced. He further said that it will take 15-20 days for the door to get replaced.

On 12th june 2017 we had raised a service request for our ac req. No. [protected] and had also enquire about our refrigerator ticket and we were told that our request is still open and a call from service center will be made to us with respect to status of new door, but we didn't received any call till today.

It has been more than 8 months and we do not have any status of the door. The food which we keep in our fridge is getting rotten in a day or two. Its peak summer season and we cant afford to keep a defected fridge which is not giving us a service rather than costing us everyday in terms of food wastage. Moreover it really sounds waggish when we have to wait for more than 30 days for getting the door replaced. It just can not happen that being a big brand as hitachi, a single door is not at all available in existing inventory and even if that is the case, it can not be manufactured in 30 days. We feel its sluggish service of hitachi when it comes to replacement of any of their product part.

It is a repetative issue since we brought this fridge. There have been multiple calls made to service center for door alignment and vapour formation issue. As door was detached multiple times in past, to fix the alignment issue. It is very much possible that an engineer might have broken the hinge while taking out and fixing the door. As hitachi has got its reputation, i would appreciate if you can look into the matter and resolve it permanently. I don't want this issue to come up again.