[Resolved]  Hitachi Home & Life Solutions India [Hhli] — evaporator leak in 3 years of fridge worth 1 lakh

Address:

New Delhi, Delhi, 110024

I bought a hitachi refrigerator on 4th jan 2015 from hari om retail pvt ltd. The model number is:r-
W660pnd3-gbw - 4door (Find attached invoice scan copy)

All of a sudden without any other problem, the fridge stopped cooling on the 8th of april 2018. I duly
Logged a complain on your official contact, after which a service engineer attended the complaint
Yesterday noon[protected]Call no. [protected]). To my surprise he informed us about leakage in the
Cooling evaporator and now it will have to be replaced.

I am really shocked and confused about the reason for such an issue. How can such an expensive piece of
Machine go wrong in such a short span of time

I had received a call from mr. Awadesh from service center, who literally accused me for refusing to
Pay his company. He was extremely abrasive.

Next step:
I called back the service company 2 days later requesting them to follow up as per the revert mail i
Had received from you. Which they have till yet not entertained.

Third step: i spoke to mr. Ankur misra, area mngr, delhi and was extremely disappointed by his cold indifference
And inability to logically justify my query, forget about offering a satisfactory solution. He suggested i take the matter through customer dept. Is your area manager only responsible for sale
Targets and has no onus to customer problems. This entire scenario has driven me to the brink of my tolerance.

My complaint had been cancelled 4 times without any feedback from me... Citing refusal to pay as the reason, while there engineer mr. Adil returned 500/ saying that it can be replaced for free if we follow it up through email.
Imagine how they screw us consumers...

Till date no reason for the problem has been provided in writing by anyone representing the company.

Regularly i am being forced to pay them around 9000/ for repair and service.

To my surprise till date no concrete solution has been executed and i'm yet harassed by the
Unavailability of a refrigerator to serve my needs.

Hitachi is a brand which generates trust in the mind of end users like me, hence i bought this product
For personal use.
International brands such as yours, are reckoned with prompt solution to problems as well as quality
Products. Customer grievance solution, i believe is o[censored]tmost priority in today's rat race of brand
Competition. Yet a callous attitude from hitachi is just not expected and also not acceptable.
It's been almost a week since i logged a complaint, and am still awaiting justice to my cause.