[Resolved] Hitachi Home & Life Solutions India [Hhli] — expensive refrigerator dead in 3 yrs | |||
I had purchased my Hitachi 3 door Refrigerator Model R-WB480PND2 on 10th August 2014. Since last 75+ days managing without a Refrigerator with a small 5 month old baby at home in such hot temperature. No standby refrigerator provided. Resolution expected: Refrigerator Replacement or Refund of Rs 30000 after depreciation. Fridge dead, Issue first reported : 3rd Feb 2018 1st Engineer visit and paid 500 fee: 3rd Feb Wrong issue identification as PCB board issue when replacing: 20th Feb 2nd engineer visit and paid 300 fee: 23rd Feb Issue identification as Compressor and replacement + grill maintenance: 27th Feb The fridge dead again: 5th Mar 2018 Was this information helpful? | |||
May 27, 2018 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Apr 18, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (aasiyaasif), We regret the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.[protected]@gmail.com so that we can assist you better. Regards, Team Hitachi | |||
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![Hitachi Home & Life Solutions India [HHLI] Phone](/img/bn/phone.svg "Hitachi Home & Life Solutions India [HHLI] Phone"){kind=small}
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
++
Spending 500+300+2200
10th March 2018: This time real Hitachi engineer visits (not the local sub contractors sent by Hitachi). New issue identified that the coils in the whole refrigerator coil which is one of the 4 components that can be accessed and repaired has leaks and has to be replaced.
First PCB plugged out and found not faulty.
Second Compressor Replaced without addressing the real underlying issue.
Third back coil replaced still fridge is dead.
After so many followups repair arranged at Reliance workshop since Hitachi doesnt has a workshop in Mumbai.
3rd April 2018: Fridge picked up for Repair.
14th April 2018: Fridge delivered without jobsheet as to what repairs had been done.
The fridge dead again: 18th Apr 2018
≥>>>>>Issue still persists
Apologies for the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.social@gmail.com so that we can assist you better.
Regards,
Team Hitachi