[Resolved]  Hitachi Home & Life Solutions India [Hhli] — extremely poor service and an extremely dissatisfied customer

Address:

186/1 Sahid Ganesh Dutta Road, Birati Kolkata, Kolkata, West Bengal, 700051

With an utter frustration i am writing this email rather i would be very specific that hitachi sales after service response had made us so frustrated that i am bound to write this email. The details of ac is mentioned below, we use to renew the amc of ac every year on time expecting that whenever there will be an issue with the ac we will get a prompt service. Now forget about receiving service, we had registered a complaint of ac non functioning on 17th june and till 19th june there was no engineer visited and after making multiple calls to the customer care on 20th afternoon an engineer visited, he checked and told us that pcb is not working and need to replaced. I asked him when can it be done. He said we had ordered the parts it will arrive by 18th june and on 19th june we will be able to fit that.

On 19th june nobody turned up and no calls were made to us informing what is happening. When we called the customer care we got a new surprise to hear that this, it will take long time may be 20 – 25 days and the response was in quotes “see what you can do, we can’t help you in this”. Is this the response you are supposed to give to the customers? Can you explain why the hitachi people comes every year and ask to renew the amc when they knew that they will not give any service? Why are you people making fool of the customers? Do you think this is improving the companies brand name? This is an extremely disappointment from the whole team of service.

Trust me this will be my last product i bought of hitachi and i am ensuring that as many people i know in kolkata or outside kolkata i will advertise not to ever buy any product of hitachi and will surely ask them to pass this message further.in the past also i faced same issues with the service it got never improved. I am extremely disappointed dissatisfied disgusted with the service and response from hitachi. This is the worst ever service i received from any fmcg company and i must say you guys will not grow your market in this manner if your customers are not happy. This ghastly sick to see such a poor service.

I have attached the so called welcome letter of amc received from hitachi. I want to cancel this amc and want my money to be refunded as soon as possible or else i will have to escalating it further and i may approach the consumer forum as i am literally disappointed with the approach of hitachi and the response from the team, i have not received any service from hitachi as claimed during the purchase of amc hence i want to cancel this amc with immediate effect and need my money back asap.

Name: paritosh chandra saha
Complete address: 186/1, sahid ganesh dutta road, birati kolkata - 700051
Tel no.: [protected], [protected]
Mobile no.: [protected]
Model no. Of your ac/ref/wm: rav518 erd
Type of ac : window ac - 1.5 tr class
Date of purchase: 30/12/2011
Name of the dealer from where you purchased: ma tara electronics & furniture, 182/7, m. B road birati kol-49

Complaint : ac not functioning.
Date of complaint register : 17/06/2019
Complaint number : 6179
Semi comprehensive service contract.
Date purchase : 06/02/2019
Paid amount for the amc: rs. 2466/-
Amc renewed till : 07/01/2020

Ps : extremely poor customer service

Thanks & regards
Pradeep saha,
Accenture operations
Manager – it operations
Kdc – it support functions