[Resolved]  Hitachi Home & Life Solutions India [Hhli] — faulty equipment, worst customer service, and fake email address of management

Address:Hyderabad, Andhra Pradesh, 500019

Hitachi split ac, within warranty, has break down on 21st arpil 2019. Technical persons visited many times, but are not able to rectify the error till date i. E 15th may 2019. What is the use in buying reputed hitachi ac at costly price, if i am unable to use it for one complete summer month.

I have customer care more than 50 times and escalated the issue more than 10 times. The escalation team members (Mr. Naveen, mr. Naveet, and mr. Gauron) have responded to my issue and said they will take responsibility. But they displayed zero responsibility and zero commitment levels. The technical head at hyderabad mr. Parasuram doesn't even bother about my issue.

I have raised the issue to level 3 management mr. Rajesh nagari on 27th april. But till date there is not even a single response. I dont even whether he is still in hitachi or whether he looks his mails.

This is poor equipment quality, poor service levels, poor commitment and response from hitachi.

Regards,
Krishna kanth
Complaint no. [protected]
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Jun 16, 2019
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
May 16, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Krishna,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Complaint comments 

Comments

I have misplaced its instruction book. Can i get a copy on email; [protected]@gmail.Com. Or
advise me of temperature settings for the refrigerator and the freezer.
Your helpline numbers are down.
Rajendra Tandon's reply, May 6, 2019
What are the temperature settings for refrigerator model no. GBW-2160100427?
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, May 22, 2019
Verified Support
Dear Rajendra,

Thanks for getting in touch with us. Please share your mobile number with us at hitachiindia.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, May 30, 2019
Verified Support
Dear Rajendra,

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

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    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    +91 11 2271 7163 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
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