[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi 1.5 ton ac - facing foul smell for last one year

Address:

Chennai, Tamil Nadu, 600056

I bought hitachi ac on 3rd oct'16 and now it is 3rd oct'17 foul smell comes out from ac. I have raised almost 10 complaints since day 1 (4th oct'16) to fix my issue but still my issues is not getting fixed. Technicians coming home and re-filling the gas or doing a water wash but nothing worked out. Some technicians
Breaking some plastic items like the main door wings or the breaking the copper wires and without our knowledge there are replacing as we still have warrenty. Mainly there are closing/cancelling the ticket if supervisor is not around or on holiday this is something happened to me for 3 time in a month.
So i am loosing all my warranty coverage period because of this. Last time one of technicians informed to the local regional head that this ac has some foul smell issue but regional head doesn't take any right level action. Because of these un-professionalism i lost one full year warranty coverage period. Today when i spoke with the local manager he is not taking ownership and responsibility of what ever is happen. Moreover he is speaking on local language (Abuse) words which i cannot bear. Now they wanted to take my ac unit to their workshop and to repair and to fit back. My question here is if still the same issue persist what am i supposed to do? I lost my warranty! I need a replacement or extended warranty.