[Resolved] Hitachi Home & Life Solutions India [Hhli] — hitachi 3 door 308l refrigerator not cooling. | |||||
Best example of pathetic services. I called up hitachi for refrigerator not working. First of all the technician came and mentioned that as the cooling is not functioning, there is issue with thermal sensor. Thermal sensor took more then 10 days to reach to service center. After so many calls and followup they installed the thermal sensor and fuse. But still the refrigerator is having same issues. No cooling. On calling customer care they mentioned escalation matrix is available on website which you can follow. Which is nothing but an automated system which never gives a response. I asked call center person to open the closed case and they mentioned case cannot be reopened as case is closed by system. Trying to manage sla just by closing case without any resolution. No email address for escalation is mentioned anywhere. And you cannot escalate more than 2 times, after which it will always show your current escalation is pending on website. Was this information helpful? | |||||
Nov 1, 2017 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Sep 20, 2017 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Prakash Dholakia, Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away. Regards, Team Hitachi Verified Support Sep 28, 2017 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Prakash, We hope your concern has been addressed as per your convenience. Further, please get back to us at hitachiindia.[protected]@gmail.com with your new service request number if the issue still persists. Regards, Team Hitachi | |||||
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Even after mutiple complaints on this Product, not getting satisfactory response..
Infact i used the connect to management for different levels.. But higher we go on escalation level, poor the response..
I think this is the last time I have purchased a Hitachi Product
Sukesh
[protected]
We regret the inconvenience caused. We are escalating your concern and our team will get back to you.
Regards,
Team Hitachi
We have found that our team has shared a quotation with you for part replacement on a chargeable basis. We are waiting for your approval on the same. Only post receiving your approval we shall be able to process this further.
Regards,
Team Hitachi