[Resolved] Hitachi Home & Life Solutions India [Hhli] — hitachi ac

Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — hitachi ac - bad after sales service

S SeK1 from Hyderabad, Telangana

Having worst customer care experience. 2 out of 3 acs bought just 2 months ago are not working. No cooling, water leakage, gas leak and blast noise at outdoor unit. Called hitachi customer care atleast 15 times since last 10 days, and mentioned that its an emergency. Still no one is bothered and they have a standard answer that it will be resolved asap. Complaint numbers [protected] and [protected] Was this information helpful? No (0) Yes (0)
Oct 31, 2019 Complaint marked as Resolved Replaced PCB Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support May 29, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Sek1), We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi May 30, 2019 Updated by SeK1 No call received yet from any of your representative. Your customer care number always gives the same answer, that a senior will give a call back within 1 hour, but no one calls back. So frustrated to have chosen HITACHI over other brands, atleast others respond and provide service. Verified Support May 30, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Sek1), Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard. Regards, Team Hitachi Jun 23, 2019 Updated by SeK1 20 days since your technician visited and said PCB needs to be replaced for cooling, and indoor unit needs to be realigned for fixing water leak. No follow up after that. Very pathetic as usual and no signs of improving your customer service. Verified Support Jun 25, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Sek), We are sorry for the delay in getting back to you and can understand your frustration. No doubt your concern needed and deserved a timely response. Please allow us some time we will get in touch with you shortly. We will appreciate your patience in this regard. Regards, Team Hitachi Jul 01, 2019 Updated by SeK1 Still no progress and issue is not resolved. Looks like your service centers dont care even when issues are escalated to social media. Pathetic as usual. 40 days since ACs are broken, Summer is over without ACs. The very purpose of why we buy ACs for summer is not fulfilled by Hitachi, and 1 Lakh down the drain. Never ever again any HITACHI brand product... Jul 03, 2019 Updated by SeK1 Still no response and getting standard responses from Customer care. I am ready to throw out the AC from my First floor, make a youtube video, and send it to Media and your management to see if they can Wake your Service Team up. So pathetic is your service. Verified Support Jul 04, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Sek), We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Jul 10, 2019 Updated by SeK1 It's been 1 week since you regretted and notified the concerned team and no one even cared to call back. Pathetic Hitachi India service as usual. I wonder how you are still in business in india with this kind of customer service. It's time that i review these experiences on ecommerce sites, so other customers dont buy your stuff and go thru same horrible experience as me. Jul 16, 2019 Updated by SeK1 As usual, no response from Hitachi, been 2 months and had made close to 50 calls to customer care . They dont care at all about service or repairs after selling you the sub-standard product. Buyers, please avoid Hitachi. Better to buy other brands.
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Comments

Salil Kumar Dash

from Noida, Uttar Pradesh

AC is not cooling. 1.5 T window AC Hitachi make. Even though compressor is on still cooling is not effective.

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jun 6, 2019

Verified Support

Dear Salil,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jun 14, 2019

Verified Support

Dear Salil,

We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi