[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi ac faulty body unexpected bad quality service

Address:Hooghly, West Bengal, 712204

Respected concerned,

I have purchased hitachi 518 avd 1.5 ton split a/c 5s full set 23/5/2015 from great eastern. (505 g. T road mahesh serampore).

When at that time this product started to install it was not set currently. I have told this thing to hitachi service care person who was came to install at that time. I have also contat to great eastern and repeatedly requesting them that this ac was not set properly please take any action. No one gives a single attention.

Yesterday as a result this a/c breaking down from wall as a this was faulty and its back portion body broken and for this my one family member getting badly injured.

Today she was getting hospitalized who will take this responsibility, i will left this thing to hitachi and as well as great eastern to you also.

As because i am general customer so that nobody gives me any attentions as a result today this ac was breaking donw and my one family member getting injured and hospitalized.

I need a solution for this i will start fight for this i will go to consumer forum, i need justice who will compensate for this accident.

I will requesting you two great eastern and hitachi right now please take this thing serious. As you people wait when it will go out of warranty so right now it is so start snatching money from me again i will be there.

But i will not left that matter so easily becuase for you people someone right now facing accident and getting hospitalized.

I will wait for your reply.
Thanks.
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Oct 23, 2017
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Sep 14, 2017
Updated by dip712204123
One of your representative already visit my place . I have captured some of the pics that I have sent to you.
Please this was the condition right now. some how we are tring to manage to bind the machine. This was faulty from the begin . But no one of the Hitachi service executive pay attention for this matter. For this right now this was happened. So please tell me how you people right now give me support.

waiting for your reply.

Verified Support
Sep 14, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear dip[protected],

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Verified Support
Sep 22, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear dip[protected],

We hope your concern has been addressed as per your convenience. Further, please get back to us at hitachiindia.[protected]@gmail.com with your new service request number if the issue still persists.

Regards,
Team Hitachi
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