Hitachi Home & Life Solutions India [Hhli] — Hitachi AC is not working (no cooling)
G
girotrahitesh19
May 7, 2022
May 19, 2022
This thread was updated on May 19, 2022
Address:
MM Residency Krishna Colony Gurgaon Haryana
My Hitachi inverter AC is not working (no cooling) from last friday and raised a complain in Hitachi service center with local ticket no 300404A and they have taken both PCB of indoor unit as well as outdoor unit. Yesterday (6/5/22) part supposed to changed but now they are asking that compan is not providing the part. Please look in to this matter and resolve my issue ASAP.
Hitachi complain no is [protected]
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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
May 09, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Hitesh,
Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.
Regards,
Team Hitachi
May 10, 2022
Updated by girotrahitesh19 Thanks for update
i will be waiting for the permanent solution.
Verified Support
May 11, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Hitesh,
Your issue is in progress and is being worked on by our team. We're prioritizing your request. Thanks for your patience.
Regards,
Team Hitachi
May 11, 2022
Updated by girotrahitesh19 This is to inform you that Your Technician have replaced the Indoor PCB with old indoor PCB on sunday evening as they don't have new part. Its works fine for Monday and Tuesday but now again same issue is occurred. I request you to look in to this issue on Top Priority. If you are not able to fix this issue then replace my whole unit.
Verified Support
May 12, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Hitesh,
Sorry for the delay. Request you to allow us some time, one of our representative will contacted you shortly in this regard.
Regards,
Team Hitachi
May 16, 2022
Updated by girotrahitesh19 Dear Hitachi Team as no one came to fix the issue as i already visit at service center and technician suppose to come at site yesterday but your service is too bad and we are waiting for solution. How much time you required to fix this issue? Please fix my issue ASAP.
May 19, 2022
Updated by girotrahitesh19 Dear Hitachi this is to inform you that ticket 300404A has been closed without any resolution by Fariyad Alam [protected]. He supposed to put the call on under observation but he had closed the ticket. Very bad experience with your service.I should not go with Hitachi. Now new ticket 190504D has been logged and request you to fix my issue permanently. @Indian Consumer complaints fourm please help me to get this issue resolved ASAP as Hitachi is not taking this issue seriously.
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