[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi ac not working : 2 months over to change the ac defected pcb part

Address:711109

This is regarding below call number. I have booked the call with a complain for ac not working. It is almost two months over but still the issue is not solved.

We call the technician and he is mentioning that part is still not available. Request you to look into this matter to available the part as early as possible or replace the ac unit.

We have bought hitachi brand ac and premium kashikoi series. We can not not accept two months delayed service from hitachi.

Call no : [protected]
Name tanaya majumder
Model : kashikoi 5400i - 1.5 tr (Rsa518caea)
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Oct 14, 2019
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Tanaya,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Verified Support
Sep 12, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Tanaya,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
Complaint comments 

Comments

Yes, It solved now but it took your service center 3 months . I bought Hitachi Brand AC trusting its reliable after sales service which in this case is not fulfilled .
Please consider this case and do the needful to improve your service center performance speed .
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Sep 13, 2019
Verified Support
Dear Tanaya,

We have taken note of your valuable feedback and will surely take corrective actions over it. Do let us know if you need help with anything else.

Regards,
Team Hitachi

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    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
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