[Resolved]  Hitachi Home & Life Solutions India [Hhli] — hitachi ac rsng318hdeaz2-1.5 t champion merai 3100s / ac not working - dharmesh raval

This refers to my purchase of hitachi ac 1.5 mt ac inverter - 1 pc through darshak electronics ahmedabad as per below details :

Hitachi sac rsng318hdeaz2-1.5 t champion merai 3100s

Sr no : se200c44664

O/u – 200c50495

Invoice no : 0360

Dated : 1-july-2020

Payment – full payment done during purchase

I wish to inform you that since purchase, ac is not working and making noises if we start and are non operational.

Person from darshak visited 2-3 times but did not work. They changed many parts of ac and still there are issues.

Yesterday one person came and serviced but many times the power was gone, there is big noise in the outer compression machine and the person informed to keep on with maximum fan speed only.

My family and i have been suffering since one month due to issues from hitachi ac.

Why should i compromise with faulty machine?

Can i expect such product from hitachi?

Is it responsible service from hitachi?

Attached details for your reference.

I have suffered a lot, i do not want to discuss more on this.

Please replace me new machine immediately as i do not want this faulty machine and i will not compromise for sure now as i have been struggling more than 1 month on this.

Please revert with immediate actions on this mail.

Thanks and best regards

Dharmesh raval

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Aug 10, 2021
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2020
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Dharmesh,

We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Furthermore, please note as lockdown still continues, our field service operations are working with limited staff. Because of the government regulatory guidelines on the COVID-19 outbreak, there could be considerable delay in attending the complaint. Your understanding and cooperation will be highly appreciated.

Regards,
Team Hitachi
Verified Support
Aug 24, 2020
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Dharmesh,

As per our team update, your complaint has been resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
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