Hitachi Home & Life Solutions India [Hhli] — hitachi ac service guy spoiled my ac

Address:

122018

Dear team,

This is in regards to the below account:

Email: [protected]@gmail.com
Product (S) : split ac - 1.5tr hitachi ridaa 3200f - rsd318ead
Purchased from : croma

On 13th apr’19, i contacted hitachi to log a service request for my ac. The same day, your service guy came. I told him that the ac is not cooling anymore. He switched on & checked the ac and started servicing.

After the servicing was done, i paid him rs 900 and gave him the 4digit code. Before leaving, he asked me to check the cooling. This is when i realized that the ac was not blowing wind anymore. Even on high speed, the fan could merely be felt.

Below is the whole series of events:

13-apr - called for servicing
13-apr - service guys came. Switched on the ac & checked. I checked ac after servicing & found that blower had stopped working. Service guy had already taken rs900 & code. I called hitachi. Cust service rep spoke to the service guy on my phone & assured me that all will be fixed. Service guy could not fix the blower/fan on that day. He promised to send his senior the next day and went. Spoke to dilip in customer service

14-apr - no one came to fix the ac blower. I called cus service. He raised a complaint. Spoke to nitin in customer service

15-apr - no one followed up. I called again & cust service agent advised to allow another day. Spoke to nuzzakir in customer service

16-apr - new service guys came, they first told me that it’s a pcb issue. I told them what all happenned. They said let's speak to the last guy over the phone. Then they said that the problem is with capacitor and will need to be replaced. I told them that the hitachi service guy spoiled it & i will not pay for it. They said, no problem & promised to come back in the evening. Again, no one came. Meanwhile, i had a chat with hitachi cust care who asked me to send an email to [protected]@jci-hitachi.com. Chatted with sunny singh in customer service
16-apr - wrote an email to hitachi with the whole story & requested to get my ac fixed which was spoiled by your service guys. Wrote email

17-apr - email cust service rep advised issue has been escalated. Email to purvi trivedi in customer service
17-apr - no one came from hitachi. Called up cust service, explained the whole story & cust service rep said that she is raising a new complaint number to get it resolved as soon as possible.in the evening, hitachi service guy called up and put me on conference with 3 people. They were talking amongst themselves with me on hold. After 15min i told them to just come to my house & fix what they spoiled in my ac. Spoke to himani in customer service
17-apr - wrote an email reply to purvi telling her the current status & again requesting someone to come home & fix the unit. Emailed again to purvi trivedi in customer service

18-apr - no one came & no one called & no one responded to email. Called up hitachi again. This customer service rep was very rude & mean. Was simply reading through the notes & refused to call up the service guys to follow up on my behalf. Kept on insisting that someone from technical team will contact me and that the complaint has been raised. I already am aware of this. He had nothing new to say & no further assistance. Spoke to rahul pandit in customer service
18-apr - when did not get any assistance by calling hitachi, wrote back via email. No revert yet. Emailed again to purvi trivedi in customer service

19-apr - called up your cust service again. There are no notes on my account in regards to this continuing issue & i had to start over and explain everything to the rep. He assured me of an immediate action on my complaint and said my issue will be resolved today for sure. Spoke to moin in customer service

After all the above running around, i have completely lost my trust in hitachi. I have been extremely patient with all this but these guys are least bothered. That us why, i am now considering to approach consumer court & will also spread all the above on every possible social network. My ac unit has been spoiled and no one is even reverting to any of my complaints.