[Resolved] Hitachi Home & Life Solutions India [Hhli] — hitachi ac service - no one responding | |||
Hi, I bought new one ton 5 star Hitachi AC in 2 months back. Now I'm getting some sound inside indoor device. Also not sure how to clean the filters as it is not easy to do. Almost 3 months is going to complete with this 20th June 2019. Hence I raised a service request: [protected] on June 10th 2019 for Hitachi AC service. Since it is falling in free service period no one is caring about this. I just got one message saying one shall be attended asap. No one called me back, no one turned around. Tried to call on service center but no way to speak to someone except raising request. Tried sending email to customer care email. No response. What else I can do? Is Hitachi only cares to sell the product but no service after that? If so cant we raise a case against the company? Please advice. Was this information helpful? | |||
Jul 23, 2019 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rajesh, We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Verified Support Jul 31, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rajesh, We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi | |||
 2 Comments | |||
Comments
Hitachi 1.5 tonn AC. Installed in july 2018, has stopped cooling abrubtly since last 10 days. Nobody from the seller side has addressed the issue properly. Plz resolve the issue as soon as possible. I am hoping for proper customer service from Hitachi !
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jun 17, 2019
Verified Support
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, Jun 25, 2019
Verified Support
Dear Anjana,
We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.
Regards,
Team Hitachi
We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.
Regards,
Team Hitachi
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.social@gmail.com. We assure you we will look into this right away.
Regards,
Team Hitachi
We hope that your complaint is resolved now. Please get in touch with us if you face any problem with our product.
Regards,
Team Hitachi