[Resolved] Hitachi Home & Life Solutions India [Hhli] — hitachi s.ac rs0318bhea 1.5t invrtr | |||
I am vipin mittal residing at h-19/ 129 sector 7 rohini, new delhi 110085. I have purchased two air conditioners of hitachi s.ac Rs0318bhea 1.5t invrtr ('ac') from electronic paradise ('ep') located At a-1/ 8 (Near m2k cinema) sector 8 new delhi 110085 on 14 july 2018 (Saturday) with invoice no. Rh/ r-2527/18-19. I have enclosed copy of invoice for your reference. I have presented series of incidents below. 1) ep has delivered and installed ac at my residential address Mentioned above on 15 july 2018 (Sunday). After installation, ac Started leaking water and did not cool the room. When i informed the Technician that ac has started leaking and did not provide any cooling In the room. He has told me that ac will cool the room after some time And fixed the issue of water leaking and left the premises. 2) when we started ac on the same night, it was not working properly, Did not cool the room as well as started leaking water again. Family Members were forced to stay in the hotel at that night. After that we Have called ep and inform them about the issue faced by us. They have Provided support and after that technician was arrived at our premises On 17 july 2018 (Tuesday). He told us that he has fixed the issue and Assured us that ac will cool the room and water leaking problem will Be solved. 3) but ac was not able to cool the room and water leaking problem Still continued at that time also. I have informed about our problems Again to ep again on 20 july 2018 (Friday) and also visited personally At the store. Mr suri (Manager of the store) has assured us that they Will resolve the issue on 21 july 2018 before 2 pm. 4) i have not received any response from them till 2 pm on 21 july 2018. Due to this, i have to personally visit the store again to Escalate the issue again on 21 july 2018. After that, technician Arrived at our premises and informed us that ac was not able to cool The room due to gas leakage from the ac. We have requested them to Resolve the issue at the earliest. 5) on 23 july 2018, technician from ep arrived and dismantle the ac And deliver the new ac. 6) on 24 july 2018, technician which came from hitachi to install the New ac has informed us that there is some problem in the new ac which Cannot be installed. There is only one option that we have to refill The gas again. 7) even after 10 days of full payment and continuous follow up with Ep, issue has not been resolved. I wish to highlight some facts below to the management of electronic paradise. 1) we have shown trust on hitachi brand as well as on electronic Paradise and chosen among several other Brands. But hitachi and electronic paradise has let us down by Providing poor quality of Products from ep. 2) we have shifted in our new home on 16 july 2018 and all the walls Gets muddy and spoiled due to water leakage from the ac. 3) issue is still pending and i will request to hitachi company and Electronic paradise that It has to seriously investigate the matter on priority basis, find out The root cause of the problem and take action against the responsible Person. 4) although, we have paid full amount of ac to ep on 14 july 2018 but Even after that we are not able to sleep in peace, we have faced lot Of mental harassment from ep. Our lot of energy, money and time has been wasted during 10 days as we Have to deal with so many persons from hitachi side and ep side ( Sales person, sales coordinators, technicians, delivery boy). My Mother has felt lot of pain and under shock as her health is not good And facing health challenges. Despite this, she has to dealt with so Many people and coordinate with them. Faulty ac has been installed in Her room. We feels that choosing electronic paradise to purchase ac has become The biggest Mistake of our life and would not recommend anyone to buy product of Hitachi. We have already made so many request to ep to resolve the issue and Now we are writing this email to you with lot of hope. If we do not get any satisfactory response by tomorrow (25 july 2018), we will not hesitate to present our case in the media/ social Media/ court. Was this information helpful? | |||
Aug 25, 2018 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jul 25, 2018 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Vipin Mittal, Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away. Regards, Team Hitachi | |||
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